Customer and Community Liaison

Strategic Staffing Solutions is currently looking for a Customer & Landowner Relationship Manager, a W2 contract opportunity!!

Customer &Community Liaison
Duration: 12 months
Role Type: W2 contract
Schedule: Onsite
Location: Fort Wayne, Indiana

Job Summary:

The company is building a brand-new customer and landowner liaison team to support new transmission line construction projects.

Each team member will serve as a dedicated point of contact for landowners and customers whose properties may be impacted by construction. The goal is to build trust, maintain strong relationships, communicate project updates, and ensure landowners feel heard and supported throughout the process.

This role is similar to a case manager and relationship manager for property owners impacted by infrastructure projects. Candidates must be comfortable navigating emotional situations, answering questions, and managing difficult conversations with professionalism and empathy.

Training will be provided.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for assigned landowners and impacted customers.
• Build and maintain relationships with farmers, residential customers, and property owners.
• Act as a liaison between the company and landowners throughout transmission projects.
• Work with local organizations, including the Farm Bureau.
• Listen to concerns, answer questions, and help address property-related impacts.
• Navigate sensitive or difficult conversations while maintaining trust and credibility.
• Manage an assigned territory with potentially 120+ landowners per territory.
• Keep customer interactions, follow-ups, and case-related information organized.
• Ensure customers feel informed, supported, and properly served throughout the project.

IDEAL CANDIDATE PROFILE

Required qualifications

• At least 3 years of customer-facing experience.
• Strong verbal and written communication skills.
• Excellent organization, follow-through, and active listening.
• Proven ability to build relationships and establish trust.
• Comfortable handling difficult conversations and emotionally sensitive situations.
• Valid driver's license.
• Reliable personal vehicle required.

Preferred backgrounds

• Customer service or client relations
• Account management
• Relationship management or customer success
• Case management
• Community relations or public relations
• Agriculture, farming, or landowner relations
• Utilities, construction, or infrastructure

Education: Bachelor's degree is NOT required.

Recruiter priority: Focus on communication, empathy, relationship-building, organization, and the ability to manage challenging customer interactions. Direct transmission or utility experience is not necessarily required.

LOCATION & TRAVEL

Primary geographic coverage:

• Fort Wayne, Indiana
• South Bend, Indiana
• Northern Indiana, extending to the Michigan border

Travel requirements

• Approximately 75% travel.
• Travel varies based on customer meetings and territory needs; travel is not necessarily required every day.
• Flexible scheduling based on customer availability.
• Some meetings may begin around 8:00–9:00 a.m.
• Candidates must have their own reliable vehicle and a valid driver's license.
• Driving and eligible travel expenses are reimbursable.

Important: Candidates must be comfortable working in the field, visiting customers, and traveling throughout their assigned territory.

 

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