Group Support Analyst

Provide Helpdesk phone support by troubleshooting access and system issues, assisting with portal registration, and providing navigation assistance for membership and billing self-service tools. Additional tasks include managing reporting tasks, providing training support, managing day-to-day responsibilities, and supporting special projects. Meeting deadlines and managing competing priorities are essential.

Top 3 Required Skills/Experience

• Demonstrated ability to solve problems independently, recommend effective solutions, and manage multiple priorities using strong organizational and analytical skills in a fast-paced environment.
• Self-starter with a proactive mindset and the ability to navigate challenges and adapt quickly to changing priorities.
• Excellent interpersonal, written, and oral communication skills.

Required Skills/Experience – The rest of the required skills/experience. Include:

• One to three years in healthcare membership and billing, or helpdesk/customer service role, with a strong emphasis on customer support, issue resolution, and service excellence.
• Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent required.
• High proficiency with Microsoft Word and Excel; familiarity with Microsoft Teams.

Preferred Skills/Experience – Optional but preferred skills/experience. Include:

• Working knowledge of healthcare insurance payer systems/applications