Member Account Processor

Strategic Staffing Solutions International is supporting a leading healthcare insurance provider in hiring a Member Account Processor who will play a critical role in supporting our customers and ensuring smooth operations within the membership and billing department.

What you will do:

• Work with 2 different channels of communication: answering incoming calls and processing written inquiries.
• Update and maintain insurance membership records using various systems and tools.
•  Handle incoming calls by providing excellent customer service, addressing customer needs and concerns.
• Ensure customer satisfaction while providing clear and accurate information.
• Assist customers with billing questions, explaining charges, membership details, and contract terms.
• Forward inquiries to appropriate departments to ensure that specialized queries are handled by the correct team.
• Meet established quality and efficiency standards.

Requirements:

• At least C1 level of proficiency in English, both written and spoken.
• Excellent communication skills.
• Previous experience in a call center environment and/or knowledge of the USA healthcare system would be an advantage.
• Ability to work USA time shifts 3:00 PM – 12:00 AM (no flexibility) in Kaunas, on-site.

Company offers:

• Salary up to 1700 EUR gross (1100 EUR net), depends on experience
• Compensation for transport home after work
• An opportunity to enter the job market and gain valuable work experience
• Friendly, supportive, inclusive and diverse workplace environment
• Contract until April 2027 with an opportunity to extend